Why does my recently changed password not work?

Overview

Immediately after changing your password you are unable to sign-in to Microsoft 365 services including email, OneDrive and Single Sign-On applications like MyUI. The password works as expected on the help.uidaho.edu web page, local computer access and the wireless network.

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Solution

The University of Idaho Microsoft 365 service is using Password Hash Sync to synchronizes password changes from our on-premises Active Directory to Azure Active Directory. Although this sync is considered high priority, it can still take up to 10 minutes to fully complete. After changing your password wait 5-10 minutes before attempting to sign-in.

 

 

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Details

Article ID: 1965
Created
Fri 7/30/21 1:17 PM
Modified
Thu 3/21/24 5:53 PM