How to resolve sign-in blocked errors?

Overview

This document describes a common issue when attempting to sign-in to University of Idaho services using only a username.

 

Sign-in is Blocked & Incorrect Password Errors

When authenticating to University of Idaho resources you are required to enter your full email address when prompted. If you attempt to sign-in using your short username you may see one of these error messages:

  • You've tried to sign in too many times with an incorrect account or password.
  • Sign-in is blocked. You've tried to sign in too many times with an incorrect account or password.

Example sign-in blocked screen:

Uploaded Image (Thumbnail)

 

Resolution

To gain access to your account again, simply follow these two steps:

  1. Close and then re-open your web browser and go back through the sign-in process.
  2. When prompted, enter your full email address instead of just your username.

 

 

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