Why am I getting sign-in errors with Cloud Authentication?

When authenticating to University of Idaho resources you are required to enter your full email address when prompted. If you attempt to sign-in using your short username you may see one of these error messages:

  • You've tried to sign in too many times with an incorrect account or password.
  • Sign-in is blocked. You've tried to sign in too many times with an incorrect account or password.

Example sign-in blocked screen:

Resolution:

  1. Restart your web browser and go back through the sign-in process.
  2. When prompted, enter your full email address instead of just your username.

Details

Article ID: 1529
Created
Fri 1/17/20 3:58 PM
Modified
Mon 3/23/20 3:55 PM