How to get support for Canvas services?

Canvas is a digital classroom platform used primarily by students and instructors to access online web courses. All employees will need to be able to interact with Canvas at some point, especially new employees that need to complete their on-board training modules, as well as yearly mandatory security training for all employees.

General Support

TSPs and Student Technology Center have very limited support capabilities when it comes to Canvas. TSPs and Student Technology Center staff can check to ensure that University of Idaho accounts connected with Canvas are enabled and active. Go to one of the following pages for self-help:

• Login to Canvas: https://canvas.uidaho.edu
• Canvas 24/7 Support: https://www.webpages.uidaho.edu/cetl/canvas-transition.asp#canvas-support
• Canvas Troubleshooting Guide: https://community.canvaslms.com/t5/Troubleshooting/tkb-p/Troubleshooting
• Using Canvas (Instructors): https://www.webpages.uidaho.edu/cetl/canvas-transition.asp
• Using Canvas (Students): https://www.webpages.uidaho.edu/cetl/canvas-student-start.asp

All Employee Training Module Support

Occasionally, employees will have trouble accessing the training modules required to be done at the start of employment, or taken yearly as a refresher. As long as these individuals are using employee accounts, they should be automatically enrolled in these courses.

If an employee is having trouble with training modules, and they are using an employee account, then they will need to contact Employee Development and Learning (EDL, formerly known as Professional Development and Learning) at edl@uidaho.edu