Overview
Some web based services have timeouts set in case a person forgets to log out or left a browser open, reducing the chance of an unauthorized access. Inactivity is normally measured from the last function called to the service, not if you have the window open. In some cases the timeout is based on the start time of the session regardless of activity.
Note: Web services that use Single Sign-On (SSO) can typically reconnect without prompting the user for a password but they may still display logout or session disconnect pages.
IT Service Timeout Lengths
| ITService |
Timeout |
Uses Single Sign-On (SSO)? |
Identity Provider |
| Active Directory Federation Services (AD FS) |
10 hours |
Yes |
Active Directory (on-premises) |
| Azure Active Directory (Azure AD) - Cloud Authentication |
24 hours |
Yes |
Azure AD |
| Ellucian Ethos Identity (EEI) |
10 hours |
Yes |
Azure AD |
| Office 365 Services (Exchange Online) |
60 minutes |
Yes |
Azure AD |
| Canvas |
24 hours |
Yes |
Azure AD |
| VandalWeb |
45 minutes |
Yes |
EEI + Azure AD |
| Banner 9 Admin |
8 hours |
Yes |
EEI + Azure AD |
| help.uidaho.edu - Account Management |
20 minutes |
Yes |
Azure AD |
| ITS Web Services - Shibboleth SP for IIS |
60 minutes |
Yes |
Azure AD |