Find & Reconcile Transactions

Reconciling Transactions

Description: There aren't many pieces of data that overlap between TouchNet transaction reports available to Marketplace Store Managers and the reports they run in Banner. To help Store Owners, Linda Campos asked Ron Town to build an Argos report which contains the Banner Payment ID which maps to TouchNet's Transaction Payment Gateway Number (TPG, aka Payment Gateway Reference Number)':

Find TouchNet Orders using a Banner Payment Number (aka Payment ID, TPG)

Permissions Requirement = User must be a Marketplace Store Manager, Accountant, or Fulfiller w/ Cancel Rights

1. Login to TouchNet https://secure.touchnet.net/central/
2. Under Applications, select Marketplace
3. Under Mall Link and Search, click Advanced Search
4. In the Payment Gateway Reference Number field you may search using:
   • Payment ID
   • Payment Number (found in Banner form Finance TFAMISC)
   • TPG number
5. Alternatively, you could search by a date range.
6. Click Run Search
7. Result = Scroll down to find Order details

Marketplace Order Search

Permission Requirement = User must be a Marketplace Store Manager, Accountant, or Fulfiller w/ Cancel Rights

1. Login to TouchNet https://secure.touchnet.net/central/
2. Under Applications, select Marketplace
3. Under Mall Link and Search, click Advanced Search
4. In the Order or System Tracking ID field you may search using any of the following:
   • Response Code (found in VandalWeb > WebTailor > CreditCard API setup > Errors)
   • System Tracking ID
   • Order Number (found in Order Emails)
5. Or you can search by Name, email, date range, etc.