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Services or Offerings?
For requesting U of I approved standard Apple and HP products or submitting non-standard item request for approval. If your hardware is broken or malfunctioning please submit an Incident Ticket.

Request for temporary exemptions to changes in standard configuration or applications. These exemptions are deemed not to be a high security risk and do not require ITS Security review, however, subject matter experts will review the request to determine if there are other options so the requester can use the updated configuration or application. The granted exemption is set for a defined period to allow the requester time to revise materials or update processes to accommodate the new version, new application or new configuration standard.

Use this service to request an exception to UI policy or standards. An exception requires an in-depth review by the ITS Security Office in order to establish the appropriate documentation and mitigation of any potential security risks introduced by an exception.

I'm having an issue with my firewall

Take away old, broken or outdated technology for you.

Support for broken hardware or hardware not working properly including desktop computers, laptops, mice, keyboards, printers, etc.

I want to protect the information and high risk data stored on my computer.

How do I obtain access to NMS firewall management tools?

I need guidance/assistance with project management
I need access to project management tools in the Work Management System

I'm having trouble connecting to University WiFi

ITS owned equipment that can be requested to be borrowed for short periods of time.