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Services or Offerings?
Registration and ongoing administration and support of mobile apps.

Event Support can be requested.

University supported Enterprise Service Management and Portfolio and Project Management application.

Request support from Student Affairs Technicians.

Use this form to submit a ticket if you are having issues with technology in a Hyflex classroom. The nearest TSP/Local Support will be notified and will come to the classroom as quickly as possible. If the room or building you are in is not listed then it has not been designated for immediate IT support. Contact your Local Support to report an issue or need assistance. Please note in the additional information section if this is not an urgent issue or you won't be in the room when support arrives.

Requests for new Slate / Mongoose accounts or permission changes, importing new contacts into Slate, resolution of technical SEM problems, answers to technical SEM questions, technical Slate person query / report set up or modification, or technical SEM training.

Technical assistance for large events across the University.

I'm planning an event and need internet available

Support for broken hardware or hardware not working properly including desktop computers, laptops, mice, keyboards, printers, etc.

General support for installing mobile apps commonly used at the University of Idaho including Outlook and DUO.

Faculty and Staff use this service to request installation of software already available at the University of Idaho. This includes request for Microsoft Teams, adding software to vLabs, and, for Local Support/TSPs, to request software to be packaged and deployed by EMS.

To purchase a software license such as Adobe products (Acrobat Pro DC, Creative Cloud and individual applications) and Microsoft products (Power BI Pro, Project, Visio and Visual Studio) use New Software Procurement Request.

To get support for Administrative Applications (Banner, VandalWeb, Argos, etc.) see Administrative Applications.

Support for recruitment based queries/reports, training, and any troubleshooting or questions.

Request a new telephone service, phone, changes to existing service, fax support or a softphone.

The Strategic Enrollment Management (SEM) Enrollment Marketing area provides marketing support.

Request support from Engineering Outreach.