Overview
Going with an outside vendor for installation of classroom/conference room AV equipment can cost up to 50% more. Projects that fall outside of our standards will be recommended to Lightwerks, the integrators on contract with the University of Idaho. CCTS will serve as consultants on all external contracts, but we can complete installations of classroom/conference room projects that fall within our standards with some limitations. At present, we are typically limited to installations in Moscow where our staff is located.
List of Terms
In accepting CCTS as the installation team for your departmental project, you agree to the following terms:
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Our priority is supporting General University Classrooms (GUCs). Departmental projects will be scheduled when the team has the proper time needed to install the equipment.
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Any existing equipment that is intended to be reused in a project will need to be evaluated prior to final design to ensure it is in proper working order and meets the project needs.
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You may be asked to take the classroom/conference room offline for an appropriate amount of time for installation to occur depending on the scope of the project. You will not have access to these spaces during the offline agreement until the project has been completed. Though we can sometimes complete installations during summer/breaks, those times are often filled with work on GUCs. We can only complete installations during regular work hours: 8:00-5:00 Fall/Spring, 7:30-4:30 Summer.
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Projects that occur on our other campuses or extension sites will usually require installation to be performed by a third-party integrator. For small projects close to Moscow, we can commit CCTS team members to travel to the site for both evaluation and installation. All travel expenses will be charged to the requesting department, campus, or site. Please let CCTS know if these expenses are to be charged to a different index.
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CCTS will order AV equipment for your project after you supply a budget index and fiscal contact. Equipment may be purchased from multiple vendors to get access to the lowest prices. CCTS will recommend the purchase of backup equipment as necessary. Due to limited storage in CCTS, you may need to provide a space in the building where the installation will occur to securely store the equipment until installation. Any other purchases needed for the space will need to be handled through the appropriate entities (furniture, facilities work, etc.).
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Many projects are delayed based on availability of Facilities or Network Team to complete prep work and arrival of necessary AV and network equipment. CCTS does not have control over these issues, but we will provide a realistic timeline and update you if delays are expected.
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TSPs handle the first line of support for issues with departmental AV equipment through the eHelp system (if available), a help ticket or support@uidaho.edu. If the TSPs are unable to solve the problem, they will contact CCTS for assistance. CCTS will provide troubleshooting assistance on equipment we have installed, but there could be a delay based on GUC needs. CCTS may decide that additional equipment is needed to resolve the issue, and any costs incurred will be the responsibility of the department.