Overview
OneDrive site owner permissions can sometimes get out of sync, causing the site owner to see an access error when they try to sign in. This most commonly happens after an account is deleted and recreated. In most cases, the site owner can fix this themselves in under a minute — no ticket required.
If you are the owner of the OneDrive site, you can resolve this issue directly — no need to submit a ticket or wait on IT.
- Go to your OneDrive site's permissions page:
https://<yoursite>-my.sharepoint.com/personal/<youraccount>_uidaho_edu/_layouts/15/people.aspx?MembershipGroupId=0
- For example: https://vandalsuidaho-my.sharepoint.com/personal/jvandal_uidaho_edu/_layouts/15/people.aspx?MembershipGroupId=0
- Find the affected user in the list and delete them.
- Re-share the OneDrive file(s) with that user to restore their access.
This removes and re-adds the broken permission entry, which clears the error. Most site owners can complete this without any additional help.
If you try this and the issue persists, contact the Service Desk and a SharePoint Online administrator will assist — see If You're Not the Site Owner below.
Error messages related to this issue typically reference "You don't have access" or "Access Denied," and the exact wording varies by client application and version. Common examples are shown below.
There was a problem connecting to OneDrive
You don't have access to this service. For help, contact your IT department. (Error Code: 0x8004e4d0)
Access Denied
username@uidaho.edu does not have permissions to access this resource.
Here are a few ideas:
-> Please ask the site admin to give you access.
-> If you have a different account, try signing in with that account.
If this problem persists, contact your support team and include these technical details:
Correlation ID: 00000000-0000-0000-0000-000000000000
Date and Time: 8/23/2022 1:39:37 PM
User: username@uidaho.edu
Issue Type: User does not have permissions.
If you don't have owner access to the affected OneDrive site, this issue must be resolved by a SharePoint Online administrator. Submit a ticket and include:
- A screenshot of the error message
- The site's web address, visible in the screenshot or copied from the browser
The administrator will remove and re-add the OneDrive site "Owner" to correct the issue.