Note: this service results in a project request and is the first step in initiating the IT Governance & Prioritization process.
Description:
Before submitting this request verify there is no Service that exists for your need. The "IT Governance & Prioritization Guidelines" article (linked under Related Articles) lists what items require approval through the IT Governance process and which items are exempt from the process.
When this service is requested, IT will work with clients to define requirements and needs. IT uses those results to analyze viable solutions and provide the customer with recommendations that support the identified need(s). If the solution is determined to be a project, the request will then be transferred to and must follow the defined project request process.