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This article goes through the steps to set up and manage voicemail.

This is a FAQ page for telephone services at the University of Idaho.

This article provides Cisco Phone PIN information.

These tutorials go through how to use the Cisco IP Phone 8800 phone model.

This article goes through how to manage phone settings in the Self Care Portal.

This article goes through how to see what phones have been provided to you and how to manage them through the self-care portal.

This article provides an outline of features in the Cisco Self Care Portal.

This article covers how to hold a phone conference using Cisco phones and the accompanying Conference Now service.

This article provides instructions on how to use the Cisco 7800 IP phone.

This article contains instructions on or links to MS Teams features and functionality. Microsoft Teams learn & help site has quick step by step instructions and videos so you can find the feature you need help with and use immediately. Microsoft is constantly adding and updating features and functionality. If you do not find instructions or a link here try going to Microsoft Teams learn & help site to get the latest information.

The University of Idaho invests in many different products to foster communication and collaboration with the members of the institution. Zoom, Microsoft Teams, Outlook, and telephone services are key examples. On University managed computers, these products are already installed.
This standard is to align existing communication offerings with newer offering requirements to manage resources properly.

The University of Idaho, like many other organizations across the country, is moving its phone system to Microsoft Teams. By enhancing capabilities within our current Teams application we can meet the needs of our employees, streamline systems and reduce costs.

Frequently Asked Questions about the University transition to Teams Voice Services.