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Steps to add a 3rd party call tree or service that requires you to navigate their system using a dialpad.

Steps on how to call out to a remote classroom using Zoom.

This guide serves as a step by step for setting up zoom conference calls.

Countries for which international calls are blocked

This article includes links on how to use some of Zoom's features including Zoom Test Call, Polling, System Requirements and Recording.

Adobe change licensing for computers multiple people use such as in computer labs and classrooms called Shared Device license in 8/2019. At the same time it changed the how users log into Creative Cloud applications for the first time on each computer of those computers. This knowledge base article is only for computers with Shared Device license.

How to use the Cisco 8800 series IP phone (8851, 8861, and 8865).

This article provides instructions on how to use the Cisco 7800 IP phone.

These tutorials go through how to use the Cisco IP Phone 8800 phone model.

This article explains how to use the Cisco IP 8831 Phone model.

Frequently Asked Questions about the University transition to Teams Voice Services.

This article contains instructions on or links to MS Teams features and functionality. Microsoft Teams learn & help site has quick step by step instructions and videos so you can find the feature you need help with and use immediately. Microsoft is constantly adding and updating features and functionality. If you do not find instructions or a link here try going to Microsoft Teams learn & help site to get the latest information.

The University of Idaho, like many other organizations across the country, is moving its phone system to Microsoft Teams. By enhancing capabilities within our current Teams application we can meet the needs of our employees, streamline systems and reduce costs.

The University of Idaho invests in many different products to foster communication and collaboration with the members of the institution. Zoom, Microsoft Teams, Outlook, and telephone services are key examples. On University managed computers, these products are already installed.
This standard is to align existing communication offerings with newer offering requirements to manage resources properly.

This article goes through how to manage phone settings in the Self Care Portal.