How to resolve "Webpage not available" during AirVandalGuest registration?

Body

Useful for: Students, Faculty, Staff

Overview

This is a quick guide to help resolve the "Webpage not available" error when connecting to AirVandalGuest Wi-Fi. The issue occurs when a device repeatedly reconnects before the sign-in form is completed.

Issue

Resolution

 

ISSUE

The AirVandalGuest sign-in portal will request your name, email address and phone number. When selecting the "Send a code" option you may see an error "Webpage not available" or some other similar timeout message. This is usually accompanied by repeated notification messages about a sign-in is required for the AirVandalGuest network.

Example Android Error:

Uploaded Image (Thumbnail)

Sign in to AirVandalGuest
https://guestportal.uidaho.edu

Webpage not available
The webpage at https://guestportal.uidaho.edu/register could not be loaded because:
net::ERR_FAILED

 

RESOLUTION

Note: if you are a student or employee, please connect to the AirVandalGold or AirVandalHome network to resolve this issue.

This issue is caused by the client device attempting to reconnect multiple times to the AirVandalGuest wireless network before you are able to complete the contact information form. You may need to enter the contact information quickly, or connect and disconnect from the AirVandalGuest network 3 or more times which will cause the client to stop the rapid disconnect/reconnect sequence.

 

Details

Details

Article ID: 2660
Created
Mon 6/12/23 1:57 PM
Modified
Wed 6/18/25 2:08 PM