MyUI Support Request Card

Summary

Quick access to creating TDX support tickets from within the MyUI interface. Users can also navigate to all tickets they've created in TDX

Body

Overview

The MyUI Support Request Card allowed users to create MyUI support tickets from within the MyUI application. It has been disabled for the foreseeable future. 

Uploaded Image (Thumbnail)

Features / Actions

  • Create a new support request
  • Link to "My Tickets" in the University support portal (TeamDynamix) to view all tickets opened by the user

Additional Information

  • A minimum of 2 characters must be entered to submit a support request
    • The 'Submit' button will be disabled until this requirement is met

Request_Support_Character_Count_Error

  • Upon clicking "My Tickets" (or "View My Tickets" after clicking Submit), if the subsequent page does not display tickets created via this card, verify the box "Include requests that I am listed on as a contact" is checked.

Include_Request_Contact_Checkbox

Additional Images

  • None