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Overview
When attempting to sign-in, this error, or a similar error, may be displayed: UDC Id not available
The UDC ID is the unique ID number that is used for accessing Banner 8 (formerly VandalWeb) and Banner. The UDC ID is populated in an Active Directory attribute for accounts marked as "personal" in the University of Idaho Account Tracking System. Non-personal accounts are explicitly blocked to avoid impersonating the account owner. Unfortunately, the error message is not something we can customize at this time.
In most cases, If a user receives this error on sign-in, they are using an account not marked as a "personal" account.
The error message is:
Error
UDC Id not available
The error message is:
The system configured for external authentication and identity assertion is null.
Warning: if you recently created a new account, or an account status has been corrected, please wait at least 4 hours before attempting to sign-in.
If the problem persists, sign-out and verify a personal employee or student account is being used to sign-in. If this does not resolve the issue, select the "Request Assistance" option to submit a ticket and request having the account records updated to be marked as "personal".
Note: It may take up to 4 hours for the attributes to sync across all services.