Where do employees go for technical assistance?

If you are a U of I employee, technical assistance will be available to you either from a TSP or your department's technical support staff.

Report an incident

Get help from your TSP:

In general, there are four ways to tell your TSPs you need technical help. You can expect a contact from your TSP within four business hours.

  1. Submit a TSP service ticket: you can fill out an online service ticket.
  2. In person: Go to your TSP’s office. Each region has a central TSP office location as home base. Locate your TSP office.
  3. Call: Each TSP team has a shared phone number that all team members have access to and will check regularly.
  4. Email: Each TSP team has a region-specific email account that will be checked regularly.

Once your service request has been received, your TSP will contact you within four business hours to assess your technical need and take next steps to resolve it.

The TSP directory map provides contact information for all eight TSP Teams.

Do I need to use a TSP if I already have a technical support person in my area?

No. Those departments or units on the Moscow campus with existing technical support staff will continue to work with those personnel. If you need assistance beyond what your technical support staff can provide, please contact ITS via email at support@uidaho.edu.

Will I have a TSP if I don’t work on the Moscow campus?

Our statewide employees will continue to use the technical support staff located in the university centers or assigned to their office. If you need assistance beyond what your technical support staff can provide, please contact ITS via email at support@uidaho.edu.