Microsoft Printing Services


This article aims to assist with setting up networked printers for Microsoft Printing Services found at \\ or via smb://

New or current printer be attached to the Microsoft Print Server and assigned a print queue


  • NMS entry for new or current printers needs to be generated by your TSP or Local IT Support Team and the service can be requested here - Network Printer Queues
  • The printer is turned on and attached to the standard printing network.


The TSP or Local Support IT will provide a ticket request to ITS-TII-OEM with the following.

  • Make and Model of Printer. 
  • DNS (Not IP) address assigned by NMS.
  • Queue Name. The default naming standard is to match the printer name given in NMS (ex. ITS-Konica-Office)
  • By default, Microsoft print queues will be assigned the universal driver as provided by the vendor/brand of the printer. 
  • Does the printer need a pCounter port (Yes/No)
    • pCounter services for faculty and staff include:
      • Logging print jobs - Tracks number of print jobs per user.
      • Logs can be made available to TSP and Local Support Members (OEM does not analyze these logs)
  • Optional - Restrict the printer to only certain users.
    • If this option is used an AD group will need to be created that matches the queue name and the customer (owner) of the group can manage access.
  • Optional - Secure printer job queue.
    • If this is requested a distinct AD group will be generated and the TSP or Local Support can Manage the membership.

Troubleshooting Universal Print Drivers

Universal Print Driver Does Not Work

The TSP or Local Support IT person will need to verify the universal print driver does not work. They can provide the following to ITS-TII-OEM via a ticket.

  • A tested and working driver to ITS-TII-OEM. This means you will need to test and verify the print driver is working on your local machine when printing on the standard printing network.
  • Name of the Print Queue.

ITS-TII-OEM will test the driver in the preprod print server to ensure there are no service interruptions at the server and service levels. They will then install the driver to the prod print server and assign it to the requested queue.

  • The TSP or Local Support IT will be responsible for testing and confirming the driver works as expected. The testing done by the TSP or Local Support will need to meet all department requested needs for the printer before the request can be closed.


Article ID: 1948
Tue 7/13/21 12:37 PM
Thu 7/15/21 9:35 AM