How do I use my soft phone on Windows, macOS, Android or iOS device?

Overview:

Note: This KB article is under construction. Please continue to check back for complete instructions for macOS, Android and iOS devices. The instructions for Windows desktop computer might be enough to get you started on these other operating systems.

If you are working from home, you will still have the ability to use your office phone by installing Cisco Jabber. This software will allow you to access your office VOIP phone remotely, enabling you to make and receive phone calls from your University of Idaho extension. 

Please note - mobile phones will not be able to support management of more than one line. If you are managing several lines, you will need to use the desktop client for Windows or MacOS.

Using Cisco Jabber Soft Phone:

Step 1: Requesting Access to Cisco Jabber

To request access to Cisco Jabber, please submit a Phone Service Change Request ticket to your TSP/Local Support Technician. Your technician will need the following information:

  • First and Last Name of the requestor
  • NetID of the requestor
  • Extension 
  • OS - Windows, MacOS, Android, or iOS

Once this information is provided to and processed by the ITS Phones team, an account will be created in Cisco Jabber allowing you to access to your VOIP phone. 

Step 2: Installing the Cisco Jabber software

Now that you have been given remote access to your VOIP phone, you will need to install the Cisco Jabber software. Please note that installing Cisco software from other sources than the links provided will result in the software not finding your account. 

Cisco Jabber is available on:

  • Windows 10
    • If you are using an ITS-managed device, open the program "Software Center" (this is installed on your OS by default). In the applications screen, Cisco Jabber will be available for download. 
    • If you are not using an ITS-managed computer, a download link is available here - https://www.webex.com/downloads/jabber.html.
       
  • MacOS
  • Android Mobile Devices - App Store

  • iOS Mobile Devices - App Store

 

Windows Install (If you do not use Software Center):

Once the software is downloaded, a window will pop up. Select the highlighted option "CiscoJabberSetup".

Selecting this option will open up an installation window. Proceed through the steps using the default options. At the end of the install, the application will available to use. 

Step 3: Signing into Cisco Jabber

1. Launch the Cisco Jabber software.

2. A log-in screen will appear. Enter your University of Idaho email address - this will be your username. Please note that you must include "@uidaho.edu". It will take a moment before allowing you to enter a password. 

 

3. Enter the University of Idaho password associated with your NetID. 

4. You will be logged in to Cisco Jabber. The green PC icon at the bottom is indicating that Jabber is connected as a softphone. If that icon is red with other symbols around it, that means there was an issue connecting as a softphone. If you see this symbol or do not see the interface below, please create Phone Issues ticket for your TSP or Local Support Technician. 

Step 4: Using the software 

The following guide is for desktop devices. A guide for mobile devices is currently under production. The guide listed below is relatively similar to the mobile interface.

Verifying the right extension:

The phone number listed on the bottom of the interface is the extension that you are connected to. Any calls placed will be made using this extension. If you have multiple extensions under your management, you can swap them here. 

Placing a call:

To place a call, select the "Dial" option next to the search window. 

Accessing Voicemails:

To access your voicemails, select the Voicemail option on the left window pane.

 

 

Troubleshooting:

Can't hear the other person or they can't hear you?

In order to use Jabber, you will need a microphone and a speaker, or a handset device. If you have one connected, you may need to change your input or output device. 

To change your input/output settings:

Windows:

  1. Right-click on the speaker icon in the bottom right corner of your desktop toolbar. 
  2. Select "Open Sound Settings"
  3. A window should pop up. From here, you will be able to change your input and output devices from a drop down menu. 

 

Details

Article ID: 1605
Created
Fri 3/20/20 11:51 AM
Modified
Thu 6/4/20 2:27 PM