How to use the U of I Tech Store (Staff and Faculty)

This article provides instructions on how to order, cancel, and return U of I standard technology hardware items using the U of I Tech Store (UITS).

To Order an Item:

Please consult with your Fiscal Contact to ensure you have authorization to make this purchase. This process is designed for individuals to order their necessary IT devices using a University provided Purchasing Card (PCard). Only department Fiscal Contacts are authorized to use PO’s to place orders for special circumstances and must coordinate with their TSP or Local IT Support technician.

SUPPORTED BROWSERS: Chrome (preferred), Firefox, Safari, and IE. (Use of other browsers with the OETC website may result in errors when submitting orders.)

Step 1.  In your browser (Google Chrome preferred) enter uidaho.oetc.org to be directed to the U of I Tech Store. After a brief redirection notice, the webpage should look like the following:

In the upper right side of the window, click Login to be logged into the site using your U of I credentials. Verify you are logged in by clicking “My Account” where you will see your name. In the main window you will see Spotlight items and Featured product areas as well as a browse menu and a search field. You can use the Browse and Search tools to locate the items you’d like to purchase. You will also see an area called “Other Standard Items”. The buttons in this section will take you to the TDX Knowledge Base where you can select standard items that cannot currently be purchased through the U of I Tech Store. Please follow the directions in that article to complete your purchase of those items.

Step 2.  Determine the items that you would like to purchase. If necessary, consult with your TSP or Local Support. (Please see support.uidaho.edu to proceed with help from your TSP or local support).

Step 3. When you locate an item, click on the item’s title to view details for that item such as Product Tour, Specifications, and related products.

Step 4.  To add an item to your cart, click Add to Cart.

 

Each item you add will take you to your cart. There are buttons at the bottom of the window to manage your cart and/or continue adding items. You may also use your browser’s “back” button to return to your previous search. The item will be retained in your cart (may need to press F5 to refresh your screen). Within your cart you will see the following:

  • Expiration Date at the top of the page. This allows you to exit the store and your cart will be saved until this date. Your cart can also be saved with a descriptive name for easier reference.
  • Send Email allows you to email your cart as a .PDF file to another person for review or approval, print a hardcopy, or save it as a file.
  • Line Actions allows you to delete, compare or print any items in your cart that you have checked (Check the box of any items you wish to take actions on).
  • Item Notes: This field can be used by you to add reminder details for your own use.
  • If you have a manufacturer’s part number for an item you can enter it here to add that item to your cart without going back into the catalog.
  • NOTE: There could be shipping charges if the item is required to be shipped by freight or if the order total is less than $50.00. For orders that total less than $50.00 check with your TSP or Local Support to see if the items may be in stock on campus.

 

Step 5. When you are finished adding items to your cart, click Checkout.

Note: If your order is > $5,000 scroll down to Step 6.

  • Billing and Shipping: Confirm your billing and shipping information is correct. Chose your campus address from the drop down boxes as applicable.
    • These fields will be auto-populated based on your UI credentials. Verify that the "Billing Info" section matches the contact information of the PCard holder. 
    • In the "Shipping Info" section, the name and email fields must contain your (the item owner's) information. The address and phone fields must reflect the campus address provided. Please do not edit the shipping info address without speaking to your TSP or Local IT Support, or ITS Procurement office.

  • Press "Next"
  • Payment and Delivery: If your order is less than $5,000, "Credit Card Electronic" will be selected. Do not change this selection and do not enter anything in the "P.O. #" field.

  • Press "Continue"
  • Review your order details. To complete your order you must accept the Terms and Conditions by clicking the Agree button at the bottom of the page.
  • Finalize your payment by enter your PCard information and pressing "Pay" at the bottom.

 

You will see your Order Confirmation with your order number at the top of the page. You will also receive an email with your order details. You will receive a separate email with your tracking number once your order has shipped.  


Step 6.  For orders over $5,000:

  • Billing and Shipping: Confirm your billing and shipping information is correct. Chose your campus address from the drop down boxes as applicable.
    • These fields will be auto-populated based on your UI credentials. Verify that the "Billing Info" section matches the contact information of the PCard holder. 
    • In the "Shipping Info" section, the name and email fields must contain your (the item owner's) information. The address and phone fields must reflect the campus address provided. Please do not edit the shipping info address without speaking to your TSP or Local IT Support, or ITS Procurement office.
    • Press "Next".

 

  • Payment and Delivery - Select the "Terms - Orders > $5K req approval". Do not enter anything in the "P.O. #" field.
  • Press "Next"

 

  • Review your order details. You will see the "Approval Required - Approval Event Log" section at the bottom of the page. This shows you the two levels of approval required to fully process your > $5,000 order. To complete your order you must accept the Terms and Conditions by clicking the Agree button.

  

Once you press "Agree", you will see that your order is pending approval along with your order number. You will also receive a "pending approval" email with your order number. U of I Purchasing Department may contact you to request additional information to approve your order. Once your order is approved, you will receive an email confirmation from OETC. Once your order ships, you will receive an email with your tracking number.

 

  

To Cancel an Order:

Call OETC at 800-650-8250 with your order number and order date during standard business hours (Pacific Time) as soon as possible once you have determined an order needs to be cancelled. You may also send an email to help@oetc.org and provide your order number and order date.

Orders are processed promptly, typically within 24 hours of being placed. Cancellation requests made after this period may not be possible and items will ship. If this occurs, you will need to use the Returns Procedure when the order arrives.

 

To Return an Item:

Contact your TSP or Local Support to facilitate the return of unwanted or damaged items. There are no exchanges allowed. Mis-ordered items must be returned and correct items ordered anew if required. Refunds will be processed as quickly as possible.

 

If you have any questions about this article, please contact your TSP or Local IT Support, ITS Procurement, or submit a request at support.uidaho.edu

 

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Details

Article ID: 1402
Created
Thu 9/5/19 1:40 PM
Modified
Tue 3/17/20 2:33 PM