How do I safelist an email in Proofpoint?

Overview

If you know a particular email sender is trustworthy, you can add the address to your personal Safe Senders List in the Proofpoint Quarantine to improve delivery. The Quarantine is available through the top left Microsoft App Launcher or directly through https://quarantine.uidaho.edu/.

 

Details


Step 1:

Open a browser and navigate to mail.uidaho.edu. Sign in with your username if prompted for credentials. Click the App Launcher "waffle" icon in the upper left.

O365 OWA homepage

 

Step 2:

In the menu that appears click "More Apps".

Office 365 waffle menu

 

Step 3:

Type "quarantine" in the search box and click the Quarantine application.

Searching for quarantine

 

Step 4:

The quarantine app appears. Click Lists in the lower left corner.

Navigating to personal Lists

 

Step 5:

Click "Safe Senders List" on the left hand side and click "New".

Navigating to Lists

 

Step 6:

Enter the email address you want to mark as a Safe Sender and click "Save".

Entering a safe sender address

 

 

Details

Article ID: 1343
Created
Tue 7/2/19 4:18 PM
Modified
Wed 5/25/22 7:26 AM