ITS Help Desk

This is a list of software the Help Desk is able to provide assistance with. If you need to purchase any of the programs listed you may contact the UI Bookstore. In office assistance with additional software products is available through the Technical Support Services Group (TSS). Microsoft Frontpage support is available through Distance and Extended Education Help.

Operating Systems:

• Mac OS X 10.5+
• Windows XP (SP 3), Vista, and 7

Wireless Networking:

• Please see the Wireless Information Page for details

PC Software:

• Office 2010
  • Word
  • Outlook
  • PowerPoint
  • Excel
  • OneNote
• Office 2007
  • Word
  • Outlook
  • PowerPoint
  • Excel
  • OneNote
• Internet Explorer
• Cisco VPN
• Putty SSH
• Firefox Web Browser
• Thunderbird E-mail Client
• Sophos Endpoint Security & Control
• Microsoft Defender

Macintosh Software:

• Office 2011
  • Word
  • Excel
  • PowerPoint
  • Outlook
    Warning: Outlook is not compatible with UI E-Mail and Calendaring.
• Office 2008
  • Word
  • Excel
  • Entourage
  • PowerPoint
• Cyberduck
• Safari 4+
• Mail
• Firefox Web Browser
• Thunderbird E-mail Client
• Sophos Endpoint Security & Control

UI Applications:

• Vandal Live Mail
• Outlook Web Access
• BbLearn (Passwords only)
• Banner Connectivity and Printing
• Spam and Antivirus Filtering
• Exchange Connectivity
• MyUIdaho Connectivity