Having trouble connecting your laptop, iPad or phone to wireless? Need to change your password, purchase print pages or upgrade your e-mail quota? Find all the answers to your questions in our easy-to-follow tutorials, available in both text (with pictures) and video format.
You can use our quick-jump format to find the sub-section you are interested in. Simply click the links below to jump to the sub-section of choice.
List of sub-sections:
Internet networking
Accounts/Passwords
Set up your Security Profile Change/reset your NetID password Reset your student email password Adding a resource calendarEmail assistance
Staff Email General staff email information Setting up your email on an iOS device (iPhone/iPad/iTouch) Setting up your email on an Android device Setting up your staff email in Microsoft Outlook Using Microsoft Outlook — tips and tricks Creating rules in Microsoft Outlook/OWA Using Outlook Web Access (OWA) – tips and tricks Setting up your staff email in Microsoft Entourage Using Microsoft Entourage – tips and tricks Setting up your staff email in Mozilla Thunderbird Using Mozilla Thunderbird – tips and tricks Setting up your staff email in Mail.app Using Mail.app – tips and tricks The Global Address and Distribution list Recover your deleted email Mass email options at the University of Idaho Student Email Using VandalMail – tips and tricks Setting up your VandalMail account on your iOS device Setting up VandalMail on your Android device Miscellaneous email questions Obtaining email headers Identifying spam false positives Archive your emails by creating a pst in OutlookPrinting assistance
The print quota and how much does it cost to print Increasing print quota by purchasing more print pages Conserving print pages – tips and tricks Adding a wirelessly-networked printer in Windows 7/Vista Adding a wirelessly-networked printer in Windows XP Adding a wirelessly-networked printer in OS X Adding a networked office printer using TCP/IP in Windows Setting up a printer on the U of I networkVPN
What is a virtual private network (VPN)? Install, configure and connect using Cisco’s VPN client for Windows Install, configure and connect using Cisco’s VPN client for Mac OS X Connecting to VPN on an iOS deviceAnti Virus
What is Sophos Antivirus and how do I get it? Installing the Sophos Antivirus client on a Windows machine Installing the Sophos Antivirus client on a Mac OS X machine Troubleshooting Sophos – tips and hints Uninstalling Sophos AntiVirusFile & web services
Joining your computer to AD What are User and Shared Drives? How do I mount my U and S drive in Windows? How do I mount my U and S drive in OSX? Managing your U drive quota How do I create a folder on the S drive? Web hosting at the University of Idaho Accessing your website in Windows Accessing your website in OS XMiscellaneous tutorials
New tutorials are being developed routinely, so check back often. Have a question about the University of Idaho computer system you think would make a good idea for a tutorial? Email your suggestion to helpdesk@uidaho.edu
List of tutorials:
Wireless:
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Video tutorial: Connecting your device to WiFi
This video tutorial will briefly explain the wireless network setup on the University of Idaho campus and walks you through connecting your wireless device to the AirVandalGold network. For in-depth instructions regarding each individual system, please view the tutorials below.
Connect your Windows laptop to AirVandalGold
AirVandalGold is the standard wireless network for the University of Idaho. This tutorial will guide you through the steps necessary to register your laptop and connect to our network. This tutorial is designed for Windows machines running Vista/7.
Due to the security of our network, older Windows machines running XP may be unable to connect or have specific trouble connecting. We strongly recommend personnel with such machines visit the Help Desk for assistance.
Connect your iOS (iPhone/iPad) device to AirVandalGold
This tutorial will guide you through the process required to register and connect your iOS device, such as an iPhone or iPad, to AirVandalGold. Please make sure you have the latest version of iOS installed on your device.
Connect your Apple laptop to AirVandalGold
This tutorial will guide you through connecting a Macintosh laptop to AirVandalGold and help diagnose several potential problems Macs may run into during the registration process. ITS strongly recommends all Mac laptops be upgraded to at least OSX 10.6 (Snow Leopard) or 10.7 (Lion).
Connect your Android device to AirVandalGold
This tutorial will assist users in connecting their Android phone or tablet to the AirVandalGold wireless network.
Finding your MAC address and Wallplate ID
This tutorial covers several commonly-encounters issues when connecting to the wireless network and provides solutions to them. If your problem is not listed here or you are unable to solve the issue, please contact the ITS Help Desk.
Connect your device with a wired Ethernet connection
Connecting your device with a wired Ethernet connection provides a faster internet speed while sacrificing mobility. This tutorial will walk you through the steps needed to set up your machine with a Ethernet connection on campus.
Accounts/Passwords
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The Security Profile is a quick and easy process that allows you to validate a secondary email address or phone number and be able to remotely reset your NetID password. The Security Profile is opt-in and optional, but if you chose not to set up the profile, the only way to reset your forgotten password is by showing up in person at the ITS Help Desk.
Change/reset your NetID password
If you have filled out and created your Security Profile, you can reset your password over your computer instead of coming into the ITS Help Desk by following this tutorial.
Reset your student email (Office365) password
This tutorial will assist students in resetting their student email password. Students will need to know their NetID username/password to reset their email password.
Resource calendars can be created to help manage availability of a resource such as a conference room or piece of equipment. This tutorial will walk you through setting up a resource calendar.
Email assistance
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Staff email
General staff email information
This tutorial explains the staff email system and general information such as email policies, inbox and attachment size limits and maximum message recipients.
Setting up staff/faculty email on an iOS device (iPhone/iPad/iTouch)
Staff and Faculty can easily sync their University of Idaho email account to their mobile iOS devices. This tutorial will assist users in setting up, configuring and syncing a new account to their iOS device.
Setting up your staff email on an Android device
Staff and Faculty can sync their email accounts on a variety of Android devices. This tutorial will walk users through setting up, syncing and using their email on an Android mobile device.
Setting up your staff email in Microsoft Outlook
Microsoft Outlook is the defacto email client for the University of Idaho’s Exchange-based email service. This tutorial will assist faculty and staff in setting up their email in Outlook.
Using Microsoft Outlook — tips and tricks
Microsoft Outlook is the most popular email client program on campus. But Outlook can be so much more than a simple email client. This tutorial will explain and give examples of some advanced features, tips and tricks on increasing your productivity in Outlook.
Creating rules in Microsoft Outlook/OWA
Email rules allow you to redirect incoming messages based on parameters such as who sent it, the text contained in the subject head, date, time, etc. These powerful but easy-to-implement rules help manage your inbox. This tutorial will explain rules in detail and provide several useful rules that you can implement right away!
Using Outlook Web Access (OWA) — tips, tricks and common questions
The Outlook Web Access client is the university’s online email access client for faculty and staff. This tutorial will show you how to perform basic and complex tasks, simplify your workflow and make life that much easier when using OWA.
Setting up your staff email in Microsoft Entourage
Microsoft Entourage is the Macintosh version of Outlook that can run on the U of I email server. Entourage offers full Exchange functionality, meaning you can use calendars, reminders and Exchange tools. This tutorial will assist users in setting up their staff email in Entourage.
Using Microsoft Entourage — tips and tricks
Learn to leverage the most out of your Entourage installations from this tutorial, which covers basic and advanced Entourage features such as calendaring, tasks and general use.
Setting up your staff email in Mozilla Thunderbird
This tutorial will assist users in setting up their staff email account with Mozilla Thunderbird. ITS recommends users use either Microsoft Outlook or Entourage for built in Exchange functionality.
Using Mozilla Thunderbird — tips and tricks
Thunderbird, the open source email client solution from Mozilla. Although unable to connect with the Microsoft Exchange service, Thunderbird can give basic email support. This tutorial will assist users in leveraging the most out of their Thunderbird installation.
Setting up your staff email in Mail.app
This tutorial will assist users in setting up their staff email account in Exchange mode using the Mail.app application, which is the default native email client on Mac OS X. We also have instructions on how to set up your account in IMAP mode.
Using Mail.app — tips and tricks
Mail.app is the pre-installed mail application on the Mac OS X operating system. It can provide basic email functionality and limited exchange support.
The Global Address and Distribution lists
The Global Address List (GAL for short) is a master list of every contact at the University of Idaho. Along with distribution lists, the GAL can assist departments in sending out mass emails and pushing out mass information. This tutorial contains answers to common GAL questions.
Using the new dumpster feature in Exchange, it may be possible to recover emails that were deleted in error. This tutorial provides more information and instructions on how to potentially recover deleted emails and items from your inbox.
Mass email options at the University of Idaho
Several options exist for users who wish to do mass email delivery at the University of Idaho. Most of these options require intervention from ITS, but this tutorial gives an overview of the choices.
Student email
Tips and tricks for using VandalMail (Outlook Web App)
VandalMail is the student email system at the University of Idaho, run on the Outlook Web App base. It can be accessed through the url http://vandals.uidaho.edu and includes many useful Microsoft Exchange functionality. This tutorial will assist new (or returning) users of VandalMail in becoming acquainted with the program interface.
Setting up your VandalMail on your iOS device
VandalMail runs on the Microsoft Exchange system and is easily portable to your iOS device such as an iPhone or iPad. This tutorial will assist you in setting up and syncing your VandalMail account to your iPhone or iPad.
Setting up your VandalMail on your Android mobile device
Android supports full Exchange functionality using their Exchange ActiveSync technology. Every version of Android can accompany setting up VandalMail and this tutorial will guide you through the process.
Full email headers are used by our network department to track down spam emails and block them outright. This tutorial shows how to find full email headers for popular email clients such as Outlook, Thunderbird and Mail.app.
How to identify and report spam false-positives
Spam false-positives are non-malicious messages that have been accidentally marked as spam by our filtration system. This tutorial will assist users in reporting spam false positives and making sure they are not blocked by the system.
Archive your emails by creating a .pst file in Outlook
Every email you keep on the mail server counts against your email quota. Clean up your inbox and free up space on your quota by creating an archived .pst file in Microsoft Outlook.
Printing Assistance
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The print quota and how much does it cost to print
All full-time students at the University of Idaho receive 250 print pages per semester at no extra charge. This tutorial explains how the U of I print quota works and printing costs.
Increasing print quota by purchasing more print pages
Students get a semester allotment of 250 print pages, but have the option of purchasing more for larger printing projects. This tutorial will walk you through the steps required to purchase additional pages.
Conserving print pages — tips and tricks
Stretch your print quota and make it go further with these tips and tricks.
Adding a wirelessly-networked printer in Windows Vista/7
Many of the wireless printers located around the University of Idaho are “open” printers, meaning anyone with a valid NetID username and password can access them. This tutorial will assist users in wirelessly networking their Windows laptop to the open printers, allowing wireless printing at a number of locations including the library, the Teaching and Learning Center and the Student Union Building.
Adding a wirelessly-networked printer in Windows XP
Older versions of Windows, including Windows XP, are still able to connect to the wireless printers on campus. This tutorial will guide users through networking a printer on their Windows XP machines.
Adding a wirelessly-networked printer in OS X
Open network printers can be wirelessly networked to your Apple laptop. This tutorial will walk you through the process to set up a wireless connection on your Apple laptop.
Adding a networked office printer using TCP/IP in Windows
In addition to networking wirelessly to an ITS printer, departments may choose to set up their own printers to service their offices. Wireless connections to these printers can be done using the TCP/IP protocol. This tutorial will assist users in connecting to an office printer.
Setting up a printer on the U of I network
Departments can set up newly-purchased printers on the University of Idaho network, allowing multiple employees to connect to and use the printer. This tutorial will assist users in gathering the information needed to set up a printer on the UI network.
Virtual Private Network (VPN)
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What is a Virtual Private Network?
A brief explanation and faq sheet on what VPN is, what it allows you to do and what is required to establish a VPN connection the University of Idaho.
Install, configure and connect using Cisco’s VPN client for Windows
The preferred method of VPN connection is through Cisco’s VPN client, provided by the University of Idaho through our software page. This tutorial will guide you through the setup and configuration of the Cisco client on a Windows machine.
Install, configure and connect using Native IPSEC VPN client for Mac OS X
This tutorial will assist in the setup and configuration of the Cisco VPN client on Macintosh machines.
Connecting to VPN on an ios device (iPhone/iPad)
The University of Idaho only supports VPN connections using IPSEC protocol from mobile iOS devices. PPTP is no longer supported. This tutorial will explain the necessary prerequisites and procedures required to set up your iOS device with VPN access.
Anti Virus
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What is Sophos anti virus and how do I get it?
The University of Idaho has partnered with Sophos anti virus to provide students, faculty and staff a free anti virus solution for their Windows and Macintosh machines. This tutorial answers many common questions about the Sophos package available to all University of Idaho affiliates.
Installing the Sophos anti virus client on a Windows machine (View the video tutorial)
This tutorial will guide you through setting up and configuring Sophos Anti virus on a Windows 7/vista/xp machine to make sure the system is fully protected.
Installing the Sophos anti virus client on a Mac OS X machine
The University of Idaho offers the Sophos client for Mac computers as well and strong recommends users download and install the anti virus package. Outbreaks of Flashback virus have proven that Mac computers are just as vulnerable to virus attacks.
Troubleshooting tips and hints for Sophos
If your Sophos anti virus installation is acting strangely, check out this tutorial, which outlines some common troubleshooting problems. More complex problems can be solved by contacting our Help Desk.
Uninstalling Sophos on Windows and Mac
The University of Idaho’s anti virus agreement is valid as long as users are associated with the U of I. Once an employee or student leaves the university, they will need to install another anti virus program. This tutorial will guide users how to fully uninstall Sophos and prepare the machine for a new anti virus program.
File and web services
Most university computers benefit from being joining to the university-wide Active Directory domain. This tutorial will guide users on joining their machine to AD.
What are the User and Shared drives?
User and Shared drives are networked drives that are available for students, faculty and staff to store both personal and shared files. This tutorial will introduce you to the U and S drives and the policies behind them.
How do I mount the U and S drive in Windows? (view the video tutorial)
Since they are networked, you can mount the U and S drive to your personal laptop or home workstation, allowing file access on the go. This tutorial will assist you in mapping the network drives on your Windows machine.
How do I mount the U and S drives in OSX?
The process to mount the U and S drive in OSX is slightly different, but equally easy as in Windows. This tutorial will assist users in mounting their drives in OSX.
Each student, faculty and staff at the University of Idaho gets 1GB of quota on their User drive. This tutorial shows you what steps you can take to manage your U drive quota.
How do I create a folder on the S drive?
Folders on the S drive are organized in a multi-level structure. This tutorial will explain basic S drive folder structure and how to create new folders on the S drive.
Web hosting at the University of Idaho
The University of Idaho does not provide web hosting except under academic need base, but can be provided on a case-by-case basis. This tutorial provides information on web hosting and how it can be obtained.
Accessing your website in Windows
If you have been approved for web hosting at the University of Idaho, you can access and begin working on your website in a multitude of different ways. This tutorial will assist you in finding the easiest way to connect and being work or updates on your website in the Windows operating system.
Accessing your website in OS X
If you have been approved for web hosting at the University of Idaho, you can access and begin working on your website in a multitude of different ways. This tutorial will assist you in finding the easiest way to connect and being work or updates on your website in the OS X operating system.
Miscellaneous tutorials
Installing and using Microsoft Lync
Microsoft Lync is a powerful collaboration tool that comes with your subscription of Office 365 at no extra cost. Lync is available to all students, faculty and staff at the University of Idaho. This tutorial will assist you in installing Lync and show off some of the more interesting collaboration features Lync has.
Activating Microsoft Office 2010
Board-appointed faculty and staff can download a copy of Microsoft Office 2010 from our software page, but the product will need to be activated using a script built in to the installation. This tutorial will guide you through running the script and activating Office 2010.
If you have any questions about these tutorials, requests, suggestions or discover an error, please email the ITS Help Desk at helpdesk@uidaho.edu.
