Using Microsoft Lync
What is Microsoft Lync? Lync is an integrated collaboration tool built in to your Office 365 email account with Microsoft. Lync is an instant messaging client with built in collaboration tools such as IM, email, video conferences and screen sharing built in. Lync is a spiritual successor to Microsoft Live Messenger with more secure and […]
Introducing “NetID”
What is the “NetID?” NetID = BbLearn AirVandalGold Computer Lab Login Employee E-mail VandalWeb The University of Idaho “NetID” is the username and password used for University of Idaho technology services, this account already lets you access Student Labs, BBLean, AirVandalGold, among other services. For students the NetID account is in the form “vand1234,” while […]
Windows XP (SP3) – Adding a Microsoft Networked Printer
Adding a wirelessly-networked printer in Windows XP is very similar to adding a printer in Windows Vista or 7. The following instructions will guide you through adding a wireless printer to your laptop. Go to the start menu and select the Run… option. When the Run box appears enter the following: \\print1.its.uidaho.edu Select the OK button […]
Adding a network printer in Windows
You can easily set up wireless printing from your Windows laptop to many public printers on campus, such as the library, Student Union Building and Teaching and Learning center printers. To connect your laptop to the wireless printers, take the following steps: Go to the Start menu and in the search bar type Run and […]
Mac OS X – Adding a Microsoft Networked Printer
Adding a wirelessly-networked printer to your Mac OS X machine is slightly more difficult than in Windows because it must be added “manually” without a list of available printers. This means you must know the name of the printer you wish to add. Too add a wireless network printer, take the following steps. Click on […]
Mac OS X – Adding a Printer using DNS/IP Printing
To setup a printer using DNS/IP printing in Macintosh OSX please follow the instructions below. Click on the ‘Apple’ icon in the top right corner and select ‘System Preferences’. In system preferences window select ‘Print and Fax’ icon. Remove your current printer by selecting the – (minus) button. Once you have removed the printer you […]
Adding a networked printer using TCP/IP in Windows
If you have added a new wireless printer to your office, it can easily be networked using a connection method called TCP/IP. To add and configure a printer to use TCP/IP printing in Windows please follow the instructions below. 1. Click the start button and then click ‘Control Panel’. 2. Make sure your Control Panel […]
Printer Setup Guidelines
To setup a printer on the network you must contact the ITS Help Desk for registration. Please have the printer plugged into a network wallplate and turned on. You should also view the printer naming guidelines below to decide on how to name your new printer. ITS supports several types of printing on campus. Microsoft […]
Setting up staff/faculty email on an iOS device
Staff and faculty can easily add their University of Idaho email account to their iOS device, allowing email checking on the go. The process is the same for both iPhones and iPads. Please be sure you are running to most recent version of iOS on your device. This tutorial will guide you through creating a […]
Setting up your staff email in Microsoft Outlook
The University of Idaho staff email system runs on the Microsoft Exchange network, making Microsoft Outlook the de-facto email client. Board-appointed faculty and staff can download Microsoft Office at no extra cost from the software page. Please note: Due to compatibility issues, Outlook 2011 for Mac is currently not supported. If you attempt to use […]
General staff email information
What architecture does the U of I staff email system run on? The University of Idaho email system is run on the Microsoft Exchange architecture, giving staff and faculty full access to the range of Exchange functionality such as tasks, calendering and others. What is my e-mail quota? The initial quota is set to 250MB […]
Email Recovery
Accidentally deleted an email and need to have it recovered? Thanks to the implementation of full Mircosoft Exchange, your lost files may not be completely lost after all (as long as it was deleted less than 28 days prior). How does file deletion work? When using Outlook or Outlook Web Access (OWA) items are sent […]
Email rules in Outlook and Exchange
Email rules allow you to sort incoming e-mail to separate folders based on information contained in e-mail headers, such as the From: address, To:, Subject:, etc. This functionality allows easy management of your inbox. Why would I use E-mail Filtering? By sorting your e-mails you can keep your Inbox from getting cluttered. For example you […]
Installing Sophos antivirus on a Windows machine
This tutorial is available in video format Sophos antivirus is available for free to University of Idaho students, staff and faculty members to install on their work as well as personal machines. The following tutorial will guide you through the installation of Sophos antivirus on your Windows machine. Remember, you can find more helpful tutorials […]
Back up your emails by creating a pst file in Outlook
Each @uidaho.edu email account comes with up to 1 gigabyte of free storage. More storage space can be purchased at an extra cost, but the email quota can be easily managed by prompt removal of unnecessary emails by emptying the trash and archiving old emails from the server. Microsoft Outlook allows for easy archiving messages, […]
Set up your staff email on an Android device
The staff email system runs on a full Exchange server and can easily be added and synced on your Android phone or mobile device. Before you proceed, you will need to make sure you know your NetID username and password. If you need assistance recovering your NetId password, you can follow the password reset tutorial. […]
Connecting your device to wired internet access
In order to obtain wired internet access on your desktop or laptop machine, your computer will need to be registered and its MAC address needs to be properly configured for the correct wallplate it is plugged in to. Since both of these changes need to be made on ITS system end, please gather both pieces […]
What are U and S Drives
Students, staff and faculty at the University of Idaho are able to store their computer files on remotely networked drives called the U and S drive. What are the U and S drives? The U drive, or user drive, is a pre-allocated space for each individual students, faculty and staff member on the campus-wide storage […]
Finding full email headers
Email headers contain information about the origins of the email. This is especially important when it comes to spam messages, as it allows ITS to block spam messages at the source. If you encounter a spam message, forward it, along with its email headers, to helpdesk@uidaho.edu and the help desk will pass it on to […]
Connecting your Android device to AirVandalGold
Connecting your Android mobile device (phone or tablet) is very similar to connecting a laptop or iOS device. Please note that because of the many different flavors of Android, your home screen, icons and menu items may be slightly different, but the steps remain the same across all versions of Android. Before you begin, you […]
Using Mail.app — tips and tricks
Mail.app, the native email client for the OS X platform, has emulated exchange capability that allows it to perform tasks such as calendaring and task management. Below are some tips to help you leverage the most out of Mail.app application. General Information How do I show the CC/BCC fields? I can’t send emails — how […]
Windows CIFS – Access a User Directory or Shared Space
ITS supports direct connections to your user directory and shared space via CIFS. For a secure connection, use the VPN when connecting via CIFS. The Quick Connect tool leverages CIFS to connect your computer to your data. The instructions below will walk you through setting up the connection manually on either Windows XP or Vista. Setup […]
Mounting the U and S drives in OS X
Accessing your user directory or shared space is easy on OS X. Despite the fact that AFP–Apple’s default file sharing protocol–is not supported on our servers, you will be able to successfully connect to your data via SMB. You will have to setup each share separately. The following is a list of shares you can […]
Setting up Mail.App in Exchange mode
Mail.app is the native email client application installed with every version of Apple OS X and Mail.app is capable of running in full exchange mode. This tutorial will walk you through the setup of an Exchange 1. Open the Mail.app from your taskbar and navigate to file->add account from the menu bar up top. 2. Type […]
Purchasing more print pages
Should a student require more print pages, they can be purchased through the support site. This tutorial will guide students through increasing their print quota by purchasing more print pages. Find a list of other helpful tutorials on our tutorials page. 1. In a web browser such as Firefox or Internet Explorer, and navigate to […]
Activate Microsoft Office 2010
Board-appointed faculty and staff can download a copy of Microsoft Office from the support site for their university-owned machine.If the computer is joined to the Active Directory domain, product activation takes place automatically. If not, manual activation is required. Computers must also be connected to the University network periodically to allow it to ‘check in’ […]
Outlook Web Access (OWA) tips and tricks
Outlook Web Access or OWA can be used by faculty and staff to access their email without the use of an email client such as Outlook 2010 or Entourage. OWA best used with the Premium Client interface available only in Internet Explorer. (ITS Recommended). Launching OWA in any other browser (eg. Firefox, Chrome, Safari) will result […]
Microsoft Entourage — tips and tricks
Below are a few of the most frequently asked questions regarding using Entourage with Exchange. General How do I get started with Entourage? How do I compose a new message? How do I show the cc/bcc field? I have more than one account I wish to set up — Can I set up both as […]
Using Microsoft Outlook — tips and tricks
Microsoft Outlook is a powerful program that can be used for much more than checking email. You can set up and share calendars, delegate tasks and vastly improve workflow Below are a few of the most frequently asked questions as well as useful tips and tricks design to help you get the most out of […]
Resetting student email (Office365) password
Students at the University of Idaho are granted a personal U of I email address of the form username@vandals.uidaho.edu, where username is the students eight-alphanumerical username (of the form abcd1234). This email is accessed through http://vandals.uidaho.edu and the password is different from your NetID password, which is used to access resources such as BBlearn and […]
Office 365 email migration for students
Over the Winter Recess, ITS transitioned the VandalMail system to Office 365. If you are having problems accessing your email, please read through the following FAQ and steps to reset your password and gain access to you VandalMail account. If you encounter any aditional problems, please contact the ITS Help Desk at helpdesk@uidaho.edu How do […]
Managing your U drive quota
Each student, faculty and staff member at the University of Idaho is allocated 1 gigabyte of data on their User drive. If you go over this hard-capped limit, you will receive a be unable to save or move files. If you find yourself up against the drive quota and unable to save, you can take […]
Reset your NetID password remotely
If you have forgotten your NetID password and have set up your security profile on the account management page, you can take the following steps to remotely log in and reset your NetID password. Please note that you can only reset your password remotely if you have completed the steps required to set up your […]
Setting up your security profile
In an effort to alleviate and expedite password resets, ITS is happy to roll out a brand new service called “Security Profile.” Upon logging in to the Account Management page, you will be prompted to set up your security profile – doing so is fast and easy and allows you to reset your password remotely […]
Creating a folder on the S drive
Subfolders can be created by individual users who have permission to make changes to the folder structure, but if you require a new “root” or top-most folder, you will need to contact the ITS Help Desk so our secondary team can create a new folder. A quick note on folder structure The shared drive has […]
Accessing your website in OS X
Once you have secured webspace at the University of Idaho, your website folder will be created and you will be able to being accessing and creating/modifying your website. Users using the Apple OS X operating system have several choices when it comes to accessing your website. Before attempting to access the webspace, make sure your […]
Accessing your website in Windows
If you have been approved for hosting a website on the university webspace, you can begin creating a website using HTML and place it in the designated folder S:/websites/yourwebsitepath. To begin, you will need to make sure you are networked to the U and S drives. If your computer is on Active Directory, you should […]
Networking the U and S drives on a Windows machine
One of the best things about the networked (U and S) drives is they can be mapped (or mounted) to any computer both on and off the U of I network. Networked drives have the following file paths: Shared space: \\files.uidaho.edu\shared\ User directory: \\users.uidaho.edu\users\ The steps to map your drives are the same for both […]
Setting up your VandalMail on a Android device
Setting up your student email on your Android mobile device is only slightly more complicated than on an iOS device. Because of Android fragmentation (many devices running different versions of Android) email setup on your device might be slightly different (icon differences, etc), but the basic steps will remain the same across all versions of […]
Conserving print pages
If you find yourself running low on print pages or just want to conserve the number of pages you use, the following tips and tricks will help you get the most out of your print quota. Remember, you can always buy more print pages if needed. Make sure you are not printing to a color […]
Setting up VandalMail on your iOS device
You can easily set up your iOS device, such as an iPhone or iPad, to sync your student email to the device, allowing you to check and reply to emails on the go. Please make sure you have the latest version of iOS installed on your device and take the following steps to set up […]
VandalMail (vandals.uidaho.edu) tips and tricks
Students at the University of Idaho are assigned a Microsoft passport account and are assigned with a specially designated email account of the form username@vandals.uidaho.edu. Students can access their email from Microsoft’s email website by navigating to http://vandals.uidaho.edu. The Outlook web client can be complicated and confusing at first glance, but it gives students a […]
Mac Flashback Trojan
*Update* Apple has now released an officially supported method for removing Flashback. This should be used for all 10.6 & 10.7 machines. Older machines may still need to resort to the F-Secure cleanup utility and disabling of Java. Continue reading to learn more about this process. Over 600,000 Mac computers have been infected with the […]
Back Up Checklist
Are you planning to reformat your hard drive, or simply looking to back up the necessary items but not exactly sure where to start? The list below is by no means comprehensive or all-inclusive but it should provide a nice starting point. When in doubt, backup everything! In fact, both Apple and Windows have created […]
Passphrases
The University of Idaho Information Technology Services is happy to offer two types of passwords to students, faculty and staff – a regular-length password and passphrase option. ITS strong recommends all university system users use the passphrase options, as it is more secure and does not expire as quickly. Read more about the passphrase below. […]
Security Definitions
Phishing and worms don’t have anything to do with your grandfather’s retirement plan… So what are they? Below is a chart that provides brief definitions and descriptions of symptoms to help you recognize when your computer may be infected and a few small steps you can take to prevent future damage to your system.
OneNote – Quick Tips & Tricks
These quick tips and tricks are designed for customers using OneNote 2007: Screenshot | Ever want to take a quick screenshot and paste it into your OneNote notes while you work? The most efficient way to do this is to use the Windows + S keys. This command will give you crosshairs where you can select the image you want. […]
Network Port Registration
Notice: Port patch requests typically take 24-48 hours to complete. Telephone Services charges fees for these requests starting at $35 depending on the number of ports requested and locations. For additional information please contact Telephone Services at 885-5800.
Outlook – IMAP Setup
Warning: ITS recommends using the Outlook Setup Tool to access an exchange account. Please contact our office if you need assistance. In Outlook select File from the menu bar, select Info and click on Add Account. Alternatively, if you are using Outlook 2007, select Tools from the menu bar and click on Account Settings. Select Manually configure server settings or […]
Appropriate use of Shared Space
The University of Idaho maintains file services available for intra and inter-department sharing called the “S: drive” or “shared space.” This space is not only provided for convenience but because it is centrally managed, audited, monitored and backed up it is required by University policy to place sensitive and confidential information there. As the space is […]
