ITS Help Desk
What is the “NetID?” NetID = BbLearn AirVandalGold Computer Lab Login Employee E-mail VandalWeb The University of Idaho “NetID” is the username and password used for University of Idaho technology services, this account already lets you access Student Labs, BBLean, AirVandalGold, among other services. For students the NetID account is in the form “vand1234,” while […]
This tutorial is available in video format Sophos antivirus is available for free to University of Idaho students, staff and faculty members to install on their work as well as personal machines. The following tutorial will guide you through the installation of Sophos antivirus on your Windows machine. Remember, you can find more helpful tutorials […]
If you have been approved for hosting a website on the university webspace, you can begin creating a website using HTML and place it in the designated folder S:/websites/yourwebsitepath. To begin, you will need to make sure you are networked to the U and S drives. If your computer is on Active Directory, you should […]
If you find yourself running low on print pages or just want to conserve the number of pages you use, the following tips and tricks will help you get the most out of your print quota. Remember, you can always buy more print pages if needed. Make sure you are not printing to a color […]
*Update* Apple has now released an officially supported method for removing Flashback. This should be used for all 10.6 & 10.7 machines. Older machines may still need to resort to the F-Secure cleanup utility and disabling of Java. Continue reading to learn more about this process. Over 600,000 Mac computers have been infected with the […]
The University of Idaho Information Technology Services is happy to offer two types of passwords to students, faculty and staff – a regular-length password and passphrase option. ITS strong recommends all university system users use the passphrase options, as it is more secure and does not expire as quickly. Read more about the passphrase below. […]
Phishing and worms don’t have anything to do with your grandfather’s retirement plan… So what are they? Below is a chart that provides brief definitions and descriptions of symptoms to help you recognize when your computer may be infected and a few small steps you can take to prevent future damage to your system.
Notice: Port patch requests typically take 24-48 hours to complete. Telephone Services charges fees for these requests starting at $35 depending on the number of ports requested and locations. For additional information please contact Telephone Services at 885-5800.
Choose which lab needs to be restocked and which supplies are needed. Then click ‘Send Request’ to notify the Labs Team. If you have any questions or problems, you can contact the ITS Help Desk.
Public folders are an easy and effective way to collect, organize, and share information with other people in your workgroup or organization. You can use public folders to share files or post information on an electronic bulletin board. You can also use them to store items, such as calendars and contacts, which are shared by […]
Windows 7 Enterprise Edition and Windows XP both require that you burn the file to a blank disc (e.g. CD-R or DVD-R) after you’ve completed the download. The instructions below outline how to do this using the free software ImgBurn. Download ImgBurn to your computer and when prompted, select Run. This will begin the installation […]
You can now access your user directory and shared space via SFTP. To access files via SFTP you will need an SFTP client like WinSCP (available for free here). Please download and install WinSCP first. Then, continue with the instructions below. Contact the ITS Help Desk and request SSH access to unix.uidaho.edu. Typically, access is […]
The ITS Help Desk does not support but recommends two popular programs that are useful for protecting your computer from Spyware and Adware (A Web definition of Spyware and Adware). Both of these programs can be downloaded and installed free of charge: Lavasoft’s Ad-Aware SE Personal Edition PepiMK Software’s Spybot Search and Destroy Instructions for […]
ITS has introduced a new tool, the University of Idaho Network Speed Test, which allows users to determine their download and upload speeds when connected to University resources. This tool can be used as a troubleshooting step when experiencing decreased connection speeds on campus. Similar tools can be found online that can test your speeds […]
False Positives are messages that are NOT spam but were classified as spam by the e-mail system. These are very rare and usually are messages sent through electronic newsletters or to large numbers of recipients. How do I report False Positives? We are very concerned with False Positives and it is very easy to report […]
The default auto-update frequency for Java is monthly. ITS recommends that you setup your Java software to check for updates daily. The following are instructions for changing your auto-update frequency: Select the Java applet from your Windows Control Panel. Select the Update tab at the top of the applet window. Ensure that “Check for Updates Automatically” […]
View the list of active prefixes ITS uses to setup Active Directory objects here. If you would like to change a prefix, or need to add one, please contact the ITS Help Desk.
Online Training Resources Outlook 2010 Training – Microsoft Office Online Making the switch to Outlook 2010 Get familiar with the Outlook Calendar Saving time with Outlook 2010 Outlook 2007 Training – Microsoft Office Online Up to speed with Outlook 2007 Calendar I: Outlook calendar basics Calendar II: See and use multiple calendars Microsoft E-Learning Frequently […]
If you are troubleshooting Sophos Antivirus client issues, or working with the ITS Help Desk to resolve issues, here are some steps which will help to identify potential problems: Retrieving the Sophos Antivirus (SAV) AutoUpdate log files: The auto-update log files are located in C:\Program Files\Sophos\AutoUpdate\Logs. You are looking for the most current log file (Date Modified) […]
If Sophos Anti-Virus is installed on your University of Idaho computer, it is likely the Sophos Firewall Client was also installed. The Sophos Firewall Client protects your computer from malicious applications and processes which may try to access the network. Sometimes, the firewall client might block something that is harmless, or otherwise legitimate. Here are […]
PuTTY is a cross-platform application, acting as a client for a variety of computing protocols, but primarily SSH for the University, allowing you to publish your completed website to your UI website. You may download the application directly from this page or from the Software Download page. To learn how, please follow the instructions outlined […]
The web development program Dreamweaver allows you to publish your completed website to your UI website. If you already have a website created within Dreamweaver, you may go to the menu bar, select Site and Manage Sites. Choose the site you would like to publish. Then, continue to Step 3. To publish a new site, follow […]