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  QUESTIONS?
Contact the
ITS Help Desk

helpdesk@uidaho.edu
1-208-885-HELP (4357)
Teaching & Learning Center Room 128

Help Desk Hours:
 Mon - Fri: 7:00am - 6:00pm
See additional Library and SUB Lab hours

  myUIdaho FAQ  

General
Q:
When will the portal be available for employees?
A: The myUIdaho portal will be accessible by employees (both staff and faculty) on November 16th, 2009.  Initially only employee information channels will be provided.

Q: When will other groups be able to access the portal?
A: Students are scheduled to gain access to the portal during Summer 2010.  Other groups (prospective students and alumni) will be added at a later date.

Q: When the myUIdaho portal goes live will I still be able to go to VandalWeb and services like it the same way I used to (i.e. visiting vandalweb.uidaho.edu)?
A: Yes, our goal is not to interrupt your day to day processes as they are now. 

Q: Will I have to do time entry through the myUIdaho portal?
A: Yes, for more information please visit the following payroll services webpage: http://www.baas.uidaho.edu/default.aspx?pid=116326.  There are  seminar time listed on their page, ITS highly recommends attending one of them.

Q: Can I access myUIdaho through my mobile device?
A: Yes, but the website does not have mobile display so the portal will still display as if it were on a regular monitor.  This means you will have to do some scrolling to navigate the site.

Content Related
Q: Who do I contact if I want to create content for myUIdaho?
A: We recommend working with your department’s web content manager and if you are unsure who this is, please contact the Help Desk and we can make sure you get connected to the proper resource.

Q: Is there a way to target specific individuals controlled by a department?
A: Yes, this is one of the features that really makes myUIdaho so powerful.  Content is defined by roles (i.e. Employees, Faculty, and Students etc...).

Q: How are roles determined?
A: Currently the roles are determined by information from Banner and it is updated daily.

Q: Can you add files in channels within myUIdaho?
A: Currently no, however you can link to a shared location that has the documents.

Q: Is there a Banner Production channel within the myUIdaho portal?
A: Not currently, this decision has not been decided due to security concerns.

Q: What if you want to get content that is not within your role? Is this possible?
A: Yes, there are general channels that are available to everyone.

Timeout Settings
Q:
What are the timeout settings for myUIdaho?
A: After 50 minutes of inactivity you will be logged out of myUIdaho.

Q: Is there any way to increase this timeout or bypass it?
A: No, the initial decision was made by the developers and because of security concerns.  However, we have had requests for this to increase and we have passed that on to the committee responsible for making changes.  We will let you know if this timeout changes.

 
 
   
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