FAQs


e-Support University of Idaho

Information Technology Services e-Support

QUESTIONS?
Contact the
ITS Help Desk

helpdesk@uidaho.edu
1-208-885-HELP (4357)
Teaching & Learning Center Room 128

Help Desk Summer Hours:
Mon - Fri: 7:30am - 4:30pm
See additional Library and SUB Lab hours

Frequently Asked Questions (FAQs)

These are some of the most frequently asked questions at the Help Desk. If you don't see the information you are looking for, you may contact the Help Desk at helpdesk@uidaho.edu or 208-885-HELP (4357). Note: You may search our FAQ pages through the "Search E-Support" option at the left.

*For questions regarding Microsoft Exchange please click here.*

*For questions regarding Vandal Live Mail (for students) please click here.*

Account FAQ

What UI accounts are used where and what are they called?

How do I activate my Vandal Live Mail account?

Why do passwords expire?

How do I change my password(s)?

What is a "sponsored" account?

When are accounts deleted?

How do I protect myself and my PC...

   ...from e-mail phishing
   ...from viruses?
   ...from spam?
   ...from Windows vulnerabilities? (Microsoft's "Security & Privacy" site)
   ...from spyware and adware
   ...when traveling abroad

How do I check my University E-mail (For Staff/Faculty)...

   ...using the recommended Outlook 2007 setup
   ...using Outlook Web Access
   ...using Entourage 2004/2008
   ...using a Blackberry Mobile Device

   ...using an IMAP account with enhanced security settings
      ...in Outlook 2007
      ...in Outlook 2003
      ...in Entourage 2004/2008
      ...in Mozilla Thunderbird
      ...in OS X Mail

   ...using a POP account with enhanced security settings (not recommended)
        Before you setup the e-mail client please do the following:
            1.    Log in to https://support.uidaho.edu/
            2.    Select the "Exchange Features" menu item.
            3.    Next to the POP3 service option select "Set to Enable" to enable POP3 service.
            4.    Select the relevant e-mail client instructions from the list below.
      ...in Outlook 2007
      ...in Outlook 2003
      ...in Entourage 2004/2008
      ...in Mozilla Thunderbird
      ...in OS X Mail

   ...using a web enabled phone and Outlook Mobile Access

Miscellaneous FAQ

How do I enter the UI Wired Equivalent Privacy (WEP) key?
...in Windows XP?
...in Windows XP Service Pack 2?

(Click TV for interactive tutorial)

How do I use the internet to find an answer to my problem?

How do I find e-mail headers?
...in Outlook 2003/2007
...in Vandalmail Live

How do I change my e-mail client's password?

How do I forward my U of I e-mail to another e-mail address?

How do I set an auto-reply or vacation message on my U of I e-mail?

Where do I find information on using Blackboard? (Blackboard Help page)

How do I change my Banner password?

How do I find information about Banner, the UI administrative system?

What software does the Help Desk support?

How do I setup a printer on the network/what name do I use?

How do I install the UI Root SSL Certificate?

What is a wallplate id/how do I find my MAC address?

How do I FTP to the H: drive and the K: drive?

What are the system requirements for the Managed Security Network (MSN)?

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