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  QUESTIONS?
Contact the
ITS Help Desk

helpdesk@uidaho.edu
1-208-885-HELP (4357)
Teaching & Learning Center Room 128

Help Desk Summer Hours:
 Mon - Fri: 7:00am - 6:00pm
See additional Library and SUB Lab hours
  Supported Software (2009)   
This is a list of software the Help Desk is able to provide assistance with. If you need to purchase any of the programs listed you may contact the UI Bookstore. In office assistance with additional software products is available through the OnSite services group. Microsoft Frontpage support is available through the Center for Teaching Innovation (CTI).

Operating Systems:

  • Mac OS X 10.4+
  • Windows XP Pro
  • Vista

Wireless Networking:

PC Software:

  • Office 2007
    • Word
    • Outlook
    • PowerPoint
    • Excel
    • OneNote
  • Internet Explorer 7+
  • Cisco VPN (32-bit only)
  • Putty SSH
  • Firefox Web Browser 3.0+
  • Thunderbird E-mail Client
  • Sophos Antivirus and Client Firewall
  • Novell Netware Client (Current version) Replaced by Active Directory authentication
  • Microsoft Defender

Macintosh Software:

  • Office 2008
    • Word
    • Excel
    • Entourage
    • PowerPoint
  • Cyberduck
  • Safari 3.1+
  • Mail
  • Firefox Web Browser 3.0+
  • Thunderbird E-mail Client
  • Sophos Anti-Virus 7.0+

UI Applications:

  • Vandal Live Mail
  • Outlook Web Access
  • Blackboard (Passwords only)
  • Banner Connectivity and Printing
  • Spam and Antivirus Filtering
  • Exchange Connectivity
 
   
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